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02 ITIL Foundation Seminar: Inhalt und Aufbau (Update ITIL Edition 2011)
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ITIL® - Foundation: Einleitung
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- 1 01 ITIL - Foundation Seminar: Allgemeine Hinweise (Update ITIL Edition 2011)
- 2 02 ITIL Foundation Seminar: Inhalt und Aufbau (Update ITIL Edition 2011)
- 3 03 ITIL - Foundation Seminar: Service Lifecycle
- 4 04 ITIL - Foundation Seminar: Definition des Begriffs Service (Update ITIL Edition 2011)
- 5 05 ITIL - Foundation Seminar: Utility & Warranty
- 6 06 ITIL® - Foundation Seminar: Service Assets
- 7 07 Prozesse im Service Lifecycle (Update ITIL Edition 2011)
- 8 08 ITIL® - Foundation Seminar: Der Prozess
- 9 09 ITIL® - Foundation Seminar: Rollen ITSM (Update ITIL Edition 2011)
- 10 10 ITIL® - Foundation Seminar: Funktionen im Service Management
- 11 11 ITIL® - Foundation Seminar: Das RACI Modell
- 12 12 Einleitung: ITSM Erfolgsfaktoren (Update ITIL Edition 2011)
- 13 OpenAdvice: ITIL® - Foundation Seminar
