Salesforce, a leading cloud-based customer relationship management (CRM) platform, is essential for businesses seeking to optimize customer engagement and management. Its diverse functionalities extend from sales to analytics, making it a vital tool in the digital business landscape.

If you want to work in sales operations, Salesforce administration, platform development, app building, lightning web component (LWC) development, or community cloud management, there is a course for you. In this Best Courses Guide (BCG), we’ve done the legwork, using Class Central, a search engine for online courses, and other sites to identify the top Salesforcecourses. These cater to various professional needs, from beginners to advanced users, providing practical skills and insights for effective Salesforce utilization.

Click on the shortcuts for more details:

• Top Picks
• BCG Stats
• Why You Should Trust Us
• How We Made Our Picks and Tested Them

Top Picks

Related Guides

• Negotiation
• Leadership
• MS Access
• Power BI
• MS Excel

Hidden Gems

• Sales
• Tableau
• SQL
• JavaScript
• React

Popular Guides

• Drawing
• Graphic Design
• Chess
• AutoCAD
• American Sign Language (ASL)

BCG Stats

• 1 course is free to audit and 7 are paid
• The Salesforce subject is followed by 9K learners on Class Central
• The most featured provider is Udemy with 7 courses.

Best Course for Beginners to Master Salesforce Sales Operations (Salesforce)

Salesforce Sales Operations is a beginner-friendly certificate course. Developed in collaboration with Trailhead, Salesforce’s official learning platform, it is tailored to equip you with the foundational Salesforce skills needed for entry-level sales roles, particularly as a sales operations specialist. You don’t need any prior experience with Salesforce, sales, or CRM to take this course. It’s a comprehensive program that covers the essentials of CRM, lead and opportunity management in Salesforce, and how to use Salesforce tools to ensure customer success and analyze data effectively.

To access the free-to-audit option, visit each course page linked below. For more information, see A Guide on How to Sign up for Coursera Courses for Free.

You’ll learn:

1. Sales and CRM Overview: The fundamentals of CRM
2. Lead Management in Salesforce: How to manage and nurture leads within Salesforce
3. Opportunity Management in Salesforce: Techniques for managing sales opportunities and ensuring customer success
4. Reports, Dashboards, and Customer Success in Salesforce: How to create and interpret reports and dashboards to make data-driven decisions in Salesforce.

“This certificate was a fantastic way to get acclimated to the fundamentals of Salesforce and CRM. The practical learning experiences in this course: guided projects, independent projects (portfolio-creation), and Salesforce Trailhead Badge completion really enhanced the learning and made it more engaging. I now have a valuable and tangible skillset to add to my repertoire as I pivot to more of a digital role that requires basic marketing and sales knowledge.” – Will T, Coursera learner

Best Salesforce Administrator Certification Prep Course (Udemy)

The Complete Salesforce Certified Administrator Course + AI is the perfect fit for aspiring Salesforce Administrators studying to pass the certification exam. It’s especially suitable for beginners who are new to Salesforce, as it covers each section of the Administrator Study Guide thoroughly. The course is comprehensive, providing in-depth knowledge and hands-on experience. There are no requirements to take this course. Taught by Mike Wheeler, an experienced Salesforce expert who has been working on the platform for over a decade and has helped hundreds of thousands of students achieve certification, the course is updated regularly to stay current with Salesforce releases and now includes innovative AI ChatGPT prompts to create study guides and practice tests to help you in your study.

You’ll learn to:

• Master core concepts required to pass the Salesforce Administrator Certification Exam
• Administer Salesforce effectively and deploy Salesforce Lightning Experience
• Utilize Salesforce Mobile and Lightning to their full potential
• Leverage the power of AI ChatGPT to create practice tests and study aids
• Gain in-demand skills for Prompt Engineering and Design with ChatGPT
• Access a comprehensive library of over 500+ in-depth video lessons and a practice test to ensure exam readiness.

“Thanks to Mike’s instructions, I was able to successfully pass the admin exam on my first try! Exceptional and engaging, what could you ask more from an already perfect course like this? Try it for yourself, you will not be disappointed for sure.” – Michele N., Udemy learner

Also Great Salesforce Administrator Certification Prep Course (Udemy)

If you want to become a Salesforce Certified Administrator, Salesforce Certified Administrator Training (Sep 2023) is a great option for you. It’s perfect for individuals who have never logged into Salesforce before, as it requires no prior experience. It covers everything you need to know to pass the Salesforce Admin Exam, from basic navigation to creating applications and understanding process automation, security, reporting, and data management. It’s also updated to reflect the latest Salesforce release, ensuring you’re learning the most current information.

This course is led by Francis Pindar, a Salesforce Certified professional who brings a wealth of experience and recognition in the Salesforce community. By taking this course, you’ll not only prepare for the certification exam but also gain valuable insights from one of the industry’s leading experts.

Here’s what you’ll learn:

• How to pass the Salesforce Certified Administrator Exam
• In-depth knowledge of the Salesforce platform
• How to create cloud applications without any programming
• Best practices for process automation, security, and reporting within Salesforce
• Insights into the Sales & Marketing and Support Cloud
• Effective data management strategies.

“This course is well instructed and great for when you are close to your exam date and need a more focused learning experience. I took your course for 1 week and a half and even though it was a lot to take in, I still passed my exam.” – Shanel C., Udemy learner

Best Course for Salesforce Platform Developers (Udemy)

The Complete Salesforce Development Course explores Salesforce development, making it ideal for anyone wanting to master both the front-end and back-end aspects of Salesforce. If you’re a complete beginner, a Salesforce admin, or an IT professional looking to enhance your skills in platform development, look no further. This course starts from the basics and progresses to advanced topics, ensuring a solid foundation for all learners. There are no specific prerequisites, so it’s suitable even if you’re new to programming. By taking this course, you’ll be learning from Manish Choudhari, a seasoned professional with experience at Amazon, Google, and Salesforce.

Here’s what you’ll gain from this course:

• A deep understanding of Salesforce full-stack development, including Apex and Lightning
• Skills to write complex Apex triggers and handle asynchronous Apex development
• Proficiency in SOQL and database manipulation
• The ability to write robust Apex unit tests and manage exception handling
• Knowledge of Salesforce Apex Governor Limits and the Salesforce Lightning Design System
• Experience with object-oriented programming within the Salesforce ecosystem
• Preparation for the Salesforce Platform Developer 1 and 2 certifications with relevant content coverage
• Hands-on experience through 60+ challenges and 15+ projects, including two boss-level projects.

“If you want to be good in the fundamentals of salesforce i.e. Apex Trigger, and Aura Framework then I would highly recommend this course.” – Shivam B., Udemy learner

Also Great Salesforce Developer Certification Prep Course (Udemy)

Salesforce Certified Platform Developer I (LWC & AURA also) is ideal for individuals aiming to pass the Salesforce Certified Platform Developer I exam and jumpstart their career in Salesforce Development. It covers all the topics related to the study guide of the Platform Developer I Certification exam, including updates from the June 2022 exam outline. One should take this course to not only understand the Salesforce data model and query languages but also to master Apex programming, Visualforce, LWCs, and the Lightning Aura Framework. The instructor provides a strategic approach to passing the exam, focusing on the most-weighted sections first to maximize learning efficiency.

By taking this course, learners will:

• Gain the knowledge to pass the Salesforce Platform Developer I certification exam
• Understand the Salesforce data model, SOQL and SOSL query tools
• Learn to write Apex triggers and apply best practices
• Master DML statements, database methods, and Apex design patterns
• Develop skills in using standard and custom controllers with Visualforce pages
• Write test coverage and learn debugging techniques
• Configure a Salesforce development environment
• Learn about Governor Limits and Save Order of Execution in Salesforce
• Get hands-on practice with real-time scenarios and examples
• Access quizzes after every section to reinforce learning.

“Just passed the Platform Developer I certification last week. This course really helped me a lot. Specifically, understanding the major concepts and getting hands on. Thank you very much for the effort you put in there, Deepika!” – Jonas F., Udemy learner

Best App Builder Certification Prep Course for Developers (Udemy)

Prepare for the Platform App Builder Certification exam with The Complete Salesforce Platform App Builder Certification. This course follows the official Exam Guide for the certification, ensuring that you’re learning exactly what you need to know. This course is also taught by Mike Wheeler, an experienced Salesforce expert who has been working on the platform for over a decade and has helped hundreds of thousands of students achieve certification.

By completing this course, you will:

• Learn how to build apps on the Salesforce Platform and set up security and access permissions
• Master workflow automation procedures and customize the Salesforce Mobile App UI
• Configure role hierarchies, create permission sets, and develop apps using the Lightning Experience Interface
• Get hands-on experience with the Lightning App Builder and Lightning Components
• Discover how to install apps from the AppExchange and work with external objects and data sources.

“Mike is incredibly knowledgeable about all things Salesforce. Sections are succinct and well demonstrated. The only real big thing to note, is the course is taught from Classic much of the time due to when it was recorded, BUT if you’ve spent any amount of time in Salesforce, you’ll be able to know how that translates into Lightning pretty easily.” – Dustin V., Udemy learner

Best Salesforce LWC Development Course (Udemy)

Learn Salesforce LWCs in Zero to Hero in Lightning Web Components. Whether you’re just starting out or you’re an experienced web developer looking to expand your skill set, this course starts from the very basics, ensuring that even those with no prior experience can follow along. It covers everything from HTML and CSS essentials to advanced features like integration with APEX and using the Lightning Messaging Service.

What you’ll learn:

• The basics of HTML, CSS, and JavaScript as they apply to LWCs
• An understanding of what LWCs are and their advantages over Aura components
• Practical skills in building, styling, and making reusable LWCs
• Techniques for integrating components with Salesforce APEX and utilizing services like Navigation and Lightning Messaging
• Advanced features including charts, maps, CSV/PDF generation, and creating a memory game within the LWC framework
• Updates on the latest features and changes up to Summer ’22, including lightningAlert, lightningPrompt, and lightningConfirm.

“I have just completed 25% of the series. I like how he organizes the main concepts and goes one by one. I definitely needed that kind of explanation. As a person with no JS knowledge I very much appreciate the JS for Salesforce part.” – Burcu Kanyilmaz K., Udemy learner

Best Salesforce Community Cloud Cert Prep Course (Udemy)

This course is ideal for anyone looking to build a Salesforce community or aiming to pass the Salesforce Community Cloud certification exam. Salesforce Experience (aka Community) Cloud Complete Guide covers all the necessary topics to not only pass the exam but also to apply the knowledge in real-world scenarios. There are no specific prerequisites, so it’s suitable for beginners who are dedicated to learning. You should take this course if you want a structured and thorough guide through the complexities of Salesforce Experience Cloud, with insights from an instructor who has over 10 years of experience in the Salesforce ecosystem and holds multiple certifications.

By taking this course, you will:

• Learn to enable, create, configure, and manage Salesforce communities
• Understand architecture design options, including Lightning and Visualforce
• Gain knowledge of community infrastructure, deployment types, and license capabilities
• Get hands-on with Experience Workspaces and Experience Builder
• Implement the right security model for different use cases
• Discover best practices for adoption and engagement
• Set up and configure Salesforce Knowledge.

“A good course which is comprehensive in some areas and has given me a well rounded understanding of Experience Cloud. Like many Salesforce courses it is slightly out of date with the API version it is using, but not to the point where it causes any real issues.” – Stephen G., Udemy learner

Why You Should Trust Us

Class Central, a Tripadvisor for online education, has helped 60 million learners find their next course. We’ve been combing through online education for more than a decade to aggregate a catalog of 200,000 online courses and 200,000 reviews written by our users. And we’re online learners ourselves: combined, the Class Central team has completed over 400 online courses, including online degrees.

How We Made Our Picks and Tested Them

Trying to find “the best” can be daunting, even for those of us who live and breathe online courses. Here’s how I approached this task.

First, I combed through Class Central’s Catalog and the internet to find a variety of free and paid open courses, some with certificates.

When choosing courses, I considered the following factors:

• Renowned Institutions: I looked for recognized institutions in Salesforce tools.
• Instructor experience: I sought instructors with extensive experience and engaging presentation styles
• Popularity: I checked numbers of enrollments and views to find popular courses
• Course content: I examined courses that covered a range of topics and presentation styles, including the basics and more advanced topics. I watched some course videos to sample courses I hadn’t already taken
• Learner reviews: I read learner reviews (when available) to get a sense of the quality of each course, leveraging the Class Central database with its thousands of course ratings and reviews written by our users as well as available course provider reviews.

Then, I defined the scope for these recommendations. A Salesforce course can cover various topics, so I chose top courses from a range of sub-fields.

Ultimately, I used a combination of data and my own judgment to make these picks. I’m confident these recommendations will be a reliable way to learn about Salesforce.