Customer Support Courses and Certifications

ChatGPT & Midjourney & Gemini: Digital Marketing Assistants

412 ratings at Udemy

Ultimate ChatGPT, MJ, Gemini course for digital marketers. Gain a grasp of AI to delegate your marketing activities.

• Udemy
• 6 hours 57 minutes
• On-Demand
• Paid Course

Chatfuel: The Complete Guide to Messenger Bots for Business

320 ratings at Udemy

Learn how to automate your company's sales, customer support, and lead qualification processes

• Udemy
• 3 hours 25 minutes
• On-Demand
• Free Online Course

How To Build Your Shopify Dropshipping Store 2022 - Part 2

289 ratings at Udemy

Don't know how to start dropshipping? No worries. We'll show you how to set up a profitable Shopify store step by step.

• Udemy
• 1-2 hours
• On-Demand
• Free Online Course

Meta

WhatsApp Business Platform for Developers

83 ratings at Coursera

Learn to set up and implement the WhatsApp Business Platform and Management API for improved customer engagement and support. Gain practical skills in API configuration, messaging, and business management.

• Coursera
• 16 hours 13 minutes
• On-Demand
• Free Online Course (Audit)

Coursera Instructor Network

What are GPTs and How can they work for my business?

Explore custom GPTs for strategic business decision-making. Learn practical applications in customer support, market research, financial forecasting, and supply chain optimization to drive innovation and growth.

• Coursera
• 1 hour 47 minutes
• On-Demand
• Paid Course

Google IT Support A

Gain essential IT skills covering hardware, software, internet, troubleshooting, and customer support in this comprehensive overview of information technology.

• California Community Colleges System
• 15 weeks
• 26th Aug, 2024
• Paid Course

Sales: Customer Success

1727 ratings at LinkedIn Learning

Learn why "customer success"—a service approach that goes beyond sales and marketing—is the key to maximizing customer lifetime value.

• LinkedIn Learning
• 59 minutes
• On-Demand
• Free Trial Available

Writing Customer Service Emails

1160 ratings at LinkedIn Learning

Want to write excellent customer service email? Learn the traits your emails must have, so that your written communications provide answers, build rapport, and prevent write-backs.

• LinkedIn Learning
• 1 hour 5 minutes
• On-Demand
• Free Trial Available

Artificial Intelligence for Business Leaders

596 ratings at LinkedIn Learning

Explore the artificial intelligence tools and concepts that can solve some of today's most pressing business needs: logistics, customer support, inventory prediction, and more.

• LinkedIn Learning
• 1-2 hours
• On-Demand
• Free Trial Available

Learning JIRA Service Desk

160 ratings at LinkedIn Learning

Learn how to use JIRA Service Desk to set up SLAs, automate ticket handling, and log and track requests via customer portals.

• LinkedIn Learning
• 1 hour 27 minutes
• On-Demand
• Free Trial Available

Dynamics 365: Customer Engagement for Sales

Learn how to increase customer loyalty and improve retention with customer relationship management in MS Dynamics 365.

• FutureLearn
• 3 weeks, 5 hours a week
• On-Demand
• Free Online Course (Audit)

Microsoft Azure Cognitive Services: QnA Maker

21 ratings at Pluralsight

Use QnA Maker and Azure Bot Service to create an FAQ chat bot that can answer questions using a natural language format. Deploy your bot to the web or other service like Slack, email, and text message.

• Pluralsight
• 36 minutes
• On-Demand
• Free Trial Available

Administering Service and Support Applications in Salesforce

10 ratings at Pluralsight

This course will teach you how to administer Salesforce Service Cloud, allowing you to solve the challenges that a Support organization faces. You will learn how to configure the objects and features that enable a productive Service organization.

• Pluralsight
• 1 hour 47 minutes
• On-Demand
• Free Trial Available

Exploring Customer Support

This course will teach you about the role and importance of the Customer Support function, Net Promoter Score as a measure of customer loyalty, and the Experience Brief as a means of documenting and aligning on a shared vision for Customer Support.

• Pluralsight
• 28 minutes
• On-Demand
• Free Trial Available

Salesforce

Build Apps as an AppExchange Partner

Get the tools you need to build and sell your app with the AppExchange Partner Program.

• Trailhead
• 9-10 hours
• On-Demand
• Free Online Course