Customer Experience Courses and Certifications

Building Customer Loyalty

1089 ratings at LinkedIn Learning

Build customer loyalty. Learn how to identify and retain your most valuable customers and keep them loyal for life.

• LinkedIn Learning
• 32 minutes
• On-Demand
• Free Trial Available

Customer Experience: Creating Customer Personas

1081 ratings at LinkedIn Learning

Learn how to create customer personas to help you better connect with your customers and drive more sales.

• LinkedIn Learning
• 22 minutes
• On-Demand
• Free Trial Available

Customer Experience (CX) Foundations

969 ratings at LinkedIn Learning

Gain a sound basis of knowledge to further your customer experience strategies and skills.

• LinkedIn Learning
• 47 minutes
• On-Demand
• Free Trial Available

Intro to UX: Fundamentals of Usability

Learn essential usability principles, design techniques, and evaluation methods to create user-friendly digital products. Gain practical skills for conducting usability tests and reporting findings effectively.

• Skillshare
• 1 hour 21 minutes
• On-Demand
• Free Trial Available

Transitioning from Technical Professional to Manager

895 ratings at LinkedIn Learning

Gain the right mix of functional and interpersonal skills to meet corporate objectives, build a high-performing team, and expand your impact as a leader.

• LinkedIn Learning
• 58 minutes
• On-Demand
• Free Trial Available

Customer Advocacy

872 ratings at LinkedIn Learning

Learn to how to use customer advocacy to improve customer experiences and create loyal customers who are promoters of your products and brand.

• LinkedIn Learning
• 1 hour 6 minutes
• On-Demand
• Free Trial Available

UX Research: Journey Mapping

806 ratings at LinkedIn Learning

Learn how to research and document your customer's end-to-end journey through the process of UX journey mapping, to improve product design, customer experience, and marketing.

• LinkedIn Learning
• 31 minutes
• On-Demand
• Free Trial Available

B2B Go-to-Market Strategy: How to Transform Your Business

727 ratings at LinkedIn Learning

Gain a practical B2B Go-to-market playbook to help you align your teams with a common goal.

• LinkedIn Learning
• 39 minutes
• On-Demand
• Free Trial Available

Entrepreneurship Hustle: From Business Plan to Real Success

Learn to launch a successful restaurant from NYC hotspot creator Michael Chernow. Covers business plans, pitching, branding, culture, and customer experience with real-world insights for aspiring entrepreneurs.

• Skillshare
• 45 minutes
• On-Demand
• Free Trial Available

Retail Sales Management

632 ratings at LinkedIn Learning

Discover how to succeed in retail sales management. Learn strategies and tips that can help you develop a top-notch team and create a consistent experience for your customers.

• LinkedIn Learning
• 27 minutes
• On-Demand
• Free Trial Available

Journey Mapping: Case Study in Action

604 ratings at LinkedIn Learning

Walk through the steps of building a customer journey map and learn about the practical uses for the insights provided by journey mapping.

• LinkedIn Learning
• 47 minutes
• On-Demand
• Free Trial Available

Leading a Customer-Centric Culture

601 ratings at LinkedIn Learning

Discover how to get your employees obsessed with customer service. Create a customer-centric culture that keeps the customer experience at top of mind.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Customer Experience Strategy: Build a Customer-Centric Culture

554 ratings at LinkedIn Learning

Get tips for how to build a customer-centric culture from a LinkedIn customer experience expert.

• LinkedIn Learning
• 43 minutes
• On-Demand
• Free Trial Available

Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience

534 ratings at LinkedIn Learning

Explore a novel approach to service design. See why providing great customer experience must be a strategic choice woven into the fabric of your business—not added at the end.

• LinkedIn Learning
• 31 minutes
• On-Demand
• Free Trial Available

Customer Experience (CX) Strategy: How to Design an Organizational Approach

514 ratings at LinkedIn Learning

Learn to leverage organizational insights and research to build a successful customer experience (CX) strategy.

• LinkedIn Learning
• 1 hour 7 minutes
• On-Demand
• Free Trial Available