Customer Experience Courses and Certifications

Transform Customer Experience with Dynamics 365 and Next-Generation AI

Discover how Dynamics 365 and AI revolutionize customer experiences. Learn to leverage Copilot, break data silos, gain real-time insights, and boost sales and marketing productivity with personalized solutions.

• YouTube
• 44 minutes
• On-Demand
• Free Video

LeadDev

Constructing a Framework for a Differentiated Customer Experience

Discover strategies for enhancing customer experience, improving team dynamics, and boosting productivity through effective leadership and process optimization.

• YouTube
• 26 minutes
• On-Demand
• Free Video

UBits

Conecta de forma efectiva con los clientes de retail

Desarrolla habilidades de comunicación asertiva y conocimientos sobre derechos del consumidor para mejorar la atención al cliente en retail, optimizando interacciones y resolviendo reclamaciones eficientemente.

• Coursera
• 2 hours 11 minutes
• On-Demand
• Free Online Course (Audit)

Produtos, Serviços e Experiências

6513 ratings at FGV Educação Executiva

Explore a nova visão sobre produtos e serviços, transitando para experiências e desenho de serviços, com foco na jornada do cliente e na coprodução.

• FGV Educação Executiva
• 5 hours
• On-Demand
• Free Certificate

Customer Success: Conociendo al Cliente

15 reviews

Estrategia colaborativa para anticipar necesidades del cliente, maximizar el valor del producto y fomentar la lealtad. Desarrolla habilidades en negociación, liderazgo y gestión para ofrecer experiencias exitosas y rentabilidad sostenible.

• edX
• 5 weeks, 4-6 hours a week
• On-Demand
• Free Online Course (Audit)

A People-First Strategy for Digital Transformation

Discover strategies for human-centered digital transformation, focusing on problem-solving techniques to create successful innovations that prioritize user needs and improve experiences.

• YouTube
• 29 minutes
• On-Demand
• Free Video

Retail Marketing Strategy

252 ratings at Coursera

Explore customer-focused retail strategies, omnichannel approaches, and brand innovation to create superior experiences and competitive advantages in today's disruptive retail environment.

• Coursera
• 7 hours 4 minutes
• On-Demand
• Free Online Course (Audit)

Customer Service Training

Master essential customer service skills through case studies and practical principles, focusing on communication, problem-solving, and effective complaint resolution techniques for exceptional service delivery.

• Noble Desktop
• On-Demand
• Paid Course

Microcredential

Strategy and Innovation for Agile Organizations

Master strategic agility and innovation leadership skills to drive organizational success through customer-centric approaches, digital transformation, and competitive advantage in dynamic business environments.

• Coursera
• On-Demand
• Paid Course
• 3 courses

Microcredential

Branding: The Creative Journey

Explore branding concepts, analyze brand behavior, and learn to create impactful campaigns. Develop skills in brand identity, storytelling, and enhancing customer experiences through strategic branding approaches.

• Coursera
• 22 weeks, 2 hours a week
• On-Demand
• Paid Course
• 4 courses

Branding and Customer Experience

497 ratings at Coursera

Explore the synergy between branding and customer experience, using a framework adapted from Customer Journey Mapping to align activities and measure impacts across departments.

• Coursera
• 11 hours 10 minutes
• On-Demand
• Free Online Course (Audit)

London Business School;  University of London

Brand Management: Aligning Business, Brand and Behaviour

7378 ratings at Coursera

Learn to build and manage brands as customer experiences delivered across the organization, aligning business strategy with brand-led behavior and culture change for superior value creation.

• Coursera
• 17 hours
• On-Demand
• Free Online Course (Audit)

Capstone: Making the Case for AI

Explore AI implementations in marketing, connecting to customer equity, demonstrating generative AI's content production, and describing its impact on customer experience.

• Coursera
• 5 hours 45 minutes
• On-Demand
• Free Online Course (Audit)

What Can AI Do for Marketing?

Discover AI's impact on marketing strategies, customer engagement, and business growth. Learn to leverage data, map customer journeys, and address AI bias for ethical, effective marketing practices.

• Coursera
• 15 hours 14 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

AI for Marketing

Explore AI's transformative impact on marketing, from customer acquisition to content creation. Gain practical skills in leveraging AI for enhanced marketing outcomes and business growth.

• Coursera
• On-Demand
• Paid Course
• 3 courses