Customer Engagement Courses and Certifications

Business 309: Digital Marketing & Advertising

Learn digital marketing strategies, from SEO to social media advertising, and develop skills to create effective online campaigns and analyze their performance.

• Study.com
• 13 hours 12 minutes
• On-Demand
• Paid Course

Fractal Analytics

Generative AI for Business - A Leaders' Handbook

18 ratings at Coursera

Unlock the power of generative AI for business innovation. Learn key concepts, strategic frameworks, and practical applications to drive value across marketing, product design, and customer engagement.

• Coursera
• 8 hours 27 minutes
• On-Demand
• Free Online Course (Audit)

Fractal Analytics

Generative AI for Business - A Leaders' Handbook

Unlock the power of generative AI for business innovation. Learn key concepts, strategic frameworks, and practical applications across diverse domains. Develop skills to integrate AI solutions ethically and effectively.

• Coursera
• 8 hours 27 minutes
• On-Demand
• Free Online Course (Audit)

Coursera Instructor Network

Business-to-Consumer (B2C) Sales Strategies and Techniques

Master B2C sales strategies: identify ideal customers, enhance product knowledge, and improve communication skills to boost conversions and build customer loyalty.

• Coursera
• 2 hours 28 minutes
• On-Demand
• Paid Course

Coursera Instructor Network

GenAI for Sales Development Representatives

Explore GenAI's transformative potential for Sales Development Representatives. Learn practical strategies to enhance efficiency, productivity, and creativity in sales tasks through hands-on activities and demonstrations.

• Coursera
• 2 hours 4 minutes
• On-Demand
• Paid Course

Coursera Instructor Network

GenerativeAI for Customer Success

Leverage GenAI to enhance customer success strategies, streamline support processes, and boost engagement. Learn to overcome ethical challenges and integrate AI into your workflow.

• Coursera
• 1 hour 54 minutes
• On-Demand
• Paid Course

Coursera Instructor Network

How to Develop an Account Strategy

Learn to develop effective account strategies, maximize customer value, and drive business growth through customer-centric approaches and practical industry insights.

• Coursera
• 2 hours 7 minutes
• On-Demand
• Paid Course

Coursera Instructor Network

Social Listening

Explore social listening strategies to enhance customer engagement, manage online reputation, and make data-driven decisions. Learn to leverage online conversations for strategic insights and business growth.

• Coursera
• 1 hour 44 minutes
• On-Demand
• Paid Course

Power BI & Power Virtual Agents

Transform raw data into interactive visualizations and create intelligent chatbots to enhance user experience. Learn to analyze, design, and publish across platforms while ensuring data security and performance optimization.

• Coursera
• 8 hours 53 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

Business and Finance Fundamentals

Develop your fundamental business and finance skills, with the prospect of earning level 1 credit towards a Business Management BA

• FutureLearn
• 54 weeks, 3 hours a week
• On-Demand
• Paid Course
• 8 courses

Microcredential

Business Fundamentals

Develop your communication, networking, relationship building and project management skills with this flexible program of online courses from The Open University Business School.

• FutureLearn
• 16 weeks, 3 hours a week
• On-Demand
• Paid Course
• 4 courses

Create a Social Media Marketing Campaign

Learn to plan and launch a successful social media marketing campaign with the Institute of Coding and the University of Leeds.

• FutureLearn
• 2 weeks, 3 hours a week
• On-Demand
• Free Certificate

Digital Marketing Strategy

33 ratings at edX

Set your fundamental right while crafting your marketing strategy for the digital age. Learn to apply powerful frameworks and practices to develop digital marketing plans.

• edX
• 6 weeks, 3-4 hours a week
• On-Demand
• Free Online Course (Audit)

Gamification as a Business Strategy

Explore gamification strategies to enhance customer engagement, measure success, and make effective marketing decisions through hands-on experience and industry applications.

• Swayam
• 6 weeks
• On-Demand
• Free Online Course

Digital Commerce Reinventing Business Models

19 ratings at edX

Explore digital commerce's impact on business models, agile methodologies, growth hacking, branding, and customer engagement to develop effective online strategies and create value in the digital era.

• edX
• 4 weeks, 5-8 hours a week
• On-Demand
• Free Online Course (Audit)