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Explore the transformative approach to civic technology in this 40-minute conference talk from Strange Loop 2022. Learn how U.S. Digital Response has partnered with over 200 governments and non-profits across 38 states and territories to address COVID-related challenges. Discover the importance of collaborating with domain experts and leading with problem discovery rather than predetermined solutions. Gain insights into selecting appropriate tools for both the task and the maintenance team, and understand how to translate learnings into scalable solutions. Ideal for those interested in making a meaningful impact in the civic tech space, this talk by Alex Allain, Co-founder and CTO of U.S. Digital Response, offers valuable lessons on using technology for societal benefit while avoiding the pitfall of amplifying personal biases.