The Application of AI Technology in CCaaS

Explore the applications of AI technology in Contact Center as a Service (CCaaS) through this insightful 10-minute talk by Dmitry Sityaev, Director of AI at Connex One. Gain an understanding of how AI is revolutionizing contact centers and its role in building omni-channel engagement platforms. Discover the implications of developing AI-based CCaaS solutions for Data Science teams. Learn about specific projects implemented at Connex One, showcasing real-world applications of AI in the industry. This presentation, part of the Data Science Festival Sandbox Sessions in 2023, serves as an introduction to three subsequent talks on related projects, offering a comprehensive overview of AI's impact on modern contact center operations.