Handover Communications in Software Operations - Findings from the Field

Explore findings from field research on handover communications in software operations in this 30-minute conference talk from SREcon23 Americas. Discover the key attributes that influence engineers' confidence levels after receiving handover information. Learn about the critical importance of effective information transfer in various industries, including healthcare, nuclear power, and software operations. Examine different types of handovers in software operations, such as verbal and digital written communications during shift changes or on-call situations in network operations centers and customer support centers. Gain insights into how these handovers impact both high-stake and low-stake scenarios, and understand why confidence and clear comprehension of shared information are crucial for operational success.