Crisis Text Line's Data Platform for Mental Health Support

Explore a conference talk detailing Crisis Text Line's data platform and its role in supporting mental health services. Learn about the organization's use of Spark and Delta Lake on Databricks for data ingestion and transformation, as well as their automated resource provisioning and permissions system using Terragrunt. Discover how this technology enables Crisis Text Line to scale their operations across different countries while maintaining data sensitivity and regulatory compliance. Gain insights into the challenges of supporting a growing mental health crisis and how technology bridges the gap between human connection and large-scale support. Understand the importance of flexible pipelines for handling sensitive data, automated model serving for data science teams, and an iterative approach to platform architecture that quickly delivers value to the organization.