From Fragmentation to Connection - Building Bridges Across Communities with Chat Services

Watch a conference talk from EclipseCon 2023 exploring how chat services can bridge gaps between development communities, projects, and tools. Learn about the Matrix project's implementation in the Eclipse Foundation's IT ecosystem, including its features, components, and functioning. Discover how informal communication platforms enhance team collaboration, enable direct connections between members and contributors, and facilitate skill aggregation across communities. Explore Matrix's federation capabilities, bridges, app-services, bots, and SDK offerings that help streamline development processes and improve community interactions. Understand how chat platforms can be integrated into workflows to provide quick, efficient responses and better visibility into community engagement while reducing reliance on formal communication mechanisms like ticketing systems.