Because Quality Starts in Your Head

Explore a thought-provoking conference talk that delves into the fundamental aspects of quality in the workplace. Discover how quality is not just a theoretical concept, but a mindset that needs to be embraced by both employees and managers. Learn about the crucial role of communication, transparency, trust, responsibility, and culture in achieving quality outcomes. Gain insights into how quality begins as a mental construct and how this understanding can be leveraged to create a more effective and efficient work environment. This talk, presented at NDC Conferences, offers a multi-faceted approach to quality that goes beyond traditional definitions and explores its deeper implications in organizational success.