- Module 1: In this module, you will learn about the Windows file backup and recovery tools.
After completing this module, you will be able to:
- Explain the Windows file recovery methods and tools.
- Use File History to recover files.
- Describe and use the Previous Versions feature.
- Describe how to configure and use the Azure Backup tool.
- Troubleshoot File Recovery Options.
- Explain how and when to use the Reset this PC tool.
- Explain how to use provisioning packages.
- Module 2: This module explores the methods and tools used for troubleshooting application deployment issues.
After completing this module, you will be able to:
- Describe desktop app deployment methods.
- Discuss desktop app deployment issues.
- Describe Microsoft 365.
- Describe the difference between Microsoft 365 apps and desktop apps.
- Resolve desktop app deployment issues.
- Troubleshoot Windows Installer issues.
- Describe how to use AppLocker to control apps.
- Control desktop app installation with AppLocker policies.
- Module 3: This module examines the Windows startup architecture and discusses the methods used to troubleshoot client startup issues.
After completing this module, you will be able to:
- Describe the Windows startup architecture.
- Explain the repair and recovery options available in Windows.
- Describe the available advanced startup recovery tools.
- Explore the advanced startup environment.
- Describe the System Restore process in Windows.
- Access the Windows System Restore tool to fix the startup environment.
- Describe volume activation considerations.
- Describe the role of the BCD store.
- Describe BCD configuration settings.
- Module 4: This module discusses the role of operating system services and how to troubleshoot issues that restrict functionality. This module also discusses resolving issues with signing in to Windows.
After completing this module, you will be able to:
- Describe operating system services.
- Identify failed services by using Windows tools.
- Explain how to use tools and utilities to disable services.
- Explain how to resolve locked-out accounts.
MD-100 Troubleshoot the Windows client operating system and apps
Overview
Syllabus
- Module 1: Module 1: Employ file recovery in Windows client
- Introduction
- Explain the importance of file recovery
- Explain file history
- Protect files using Azure Backup
- Restore files using Backup and Restore Windows 7
- Restore files using the Previous Versions tab
- Compare file recovery options
- Troubleshoot-file-recovery-options
- Knowledge check
- Summary
- Module 2: Module 2: Explore application troubleshooting
- Introduction
- Troubleshoot Windows Installer issues
- Resolve desktop app deployment issues
- Identify issues related to desktop app operations
- Resolve issues related to desktop app operations
- Resolve issues related to Universal Windows Platform apps
- Troubleshoot common Microsoft 365 app issues
- Explore the Application Compatibility Toolkit
- Knowledge check
- Summary
- Module 3: Module 3: Troubleshoot Windows startup
- Introduction
- Explore the Windows client startup architecture
- Compare device recovery procedures
- Use the Windows Recovery Environment
- Explore advanced startup options
- Use the Reset This PC feature
- Examine the System Restore feature
- Explore additional recovery tools in Windows Recovery Environment
- Explore the Windows client Boot Configuration Data store
- Configure the BCD settings
- Knowledge check
- Summary
- Module 4: Module 4: Troubleshoot operating system service issues
- Introduction
- Examine operating system services
- Identify failed operating system services
- Disable operating system services
- Troubleshoot locked accounts in Windows clients
- Identify sign-in errors
- Knowledge check
- Summary
