Take an in-depth look at Voice over IP (VoIP) protocols and components, and discover how to troubleshoot VoIP calls.
Overview
Syllabus
Introduction
- Understand and troubleshoot VoIP
- Getting the most out of this course
- Voice over IP (VoIP)
- VoIP and Unified Communications (UC)
- Digitizing a signal
- VoIP components
- Protocols overview
- TCP/IP
- DHCP
- Real-Time Transport Protocol
- Real-Time Control Protocol
- Skinny Client Control Protocol (SCCP)
- Gateways and gatekeepers
- Understanding MGCP and Megaco (H.248)
- Session Initiation Protocol
- H.323 family
- Establishing an H.323 connection
- Evaluating H.323
- Performance overview
- Quality of service
- Domain Name System
- Directory integration
- Using STIR/SHAKEN to reduce robocalls
- Dissecting a VoIP call
- Evaluating call quality
- Analyzing an RTP stream
- Recognizing jitter
- Next steps
Taught by
Lisa Bock
