Gain the right mix of functional and interpersonal skills to meet corporate objectives, build a high-performing team, and expand your impact as a leader.
Overview
Syllabus
Introduction
- Welcome
- Moving from technical skills to relational skills
- Developing self-awareness
- Nurturing EQ
- Building communication skills
- Case study 1: Making the shift
- Think in terms of team results
- Business perspective
- Customer experience
- Case study 2: Managing with an expanded perspective
- Leader-coach
- Conditions for team success
- Connections
- Case study 3: The value of developing future leaders
- Wrap up
Taught by
Sara Canaday
