Learn about the key skills, available career paths, and relevant certifications for professionals working in or interested in a role at an IT service desk.
IT Service Desk Careers and Certifications: First Steps
Overview
Syllabus
Introduction
- IT service desk careers and certifications
- IT service desk responsibilities
- IT service desk engineer
- The first step on the IT career ladder
- Hardware
- Software
- General IT skills
- Customer service
- Communication
- Time management
- Problem-solving
- Business knowledge
- Certification options
- Vendor certifications
- CompTIA certifications
- Information technology infrastructure library certifications
- Project management certifications
- Service desk career paths
- IT career paths
- Office based workplace
- Remote and hybrid workplaces
- Next steps
Taught by
Fancy Mills-Knebel
