Develop Conflict Management and Resolution Skills

Overview

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Learn how to deal effectively with others in antagonistic situations. Discover how to reduce tension or conflict. Review how to effectively settle disputes by focusing on solving the problems at hand—without offending egos. Evaluate the feasibility of alternative dispute resolution mechanisms.

Learn the essentials of effective conflict resolution.
Practice communication techniques to improve relationships.
Discover how to communicate clearly and compassionately.

Syllabus

Course 1: Conflict Resolution Foundations

Discover how to improve your relationships with your coworkers, clients, employees, and supervisors and find your way through conflict back to cooperation.

Course 2: Improving Your Conflict Competence

Learn to respond to workplace conflict more effectively, by managing your emotions and engaging others constructively.

Course 3: Fred Kofman on Managing Conflict

Learn the tools that turn conflicts into positive outcomes in this workshop-style course with LinkedIn Influencer and philosopher of leadership Fred Kofman.

Course 4: Managing Team Conflict

Learn how to confidently lead through conflict. Review the various sources of team conflict and learn how to defuse tricky situations using different approaches.

Course 5: Working with Difficult People

Learn methods for recognizing the characteristics of some of the most common types of difficult people, and discover how to deal with these individuals more effectively.

Course 6: Working on a Cross-Functional Team

Learn how to build and manage an effective cross-functional team.

Course 7: High-Stakes Communication

Manage your message, yourself, and stakeholders when tension is high. Get practical tips and real-life examples that can help you prepare to shine in high-stakes moments.