Help your service organization take advantage of emerging tech. Explore the new customer service solutions powered by artificial intelligence and machine learning.
Overview
Syllabus
Introduction
- Thriving in the AI revolution
- What are artificial intelligence (AI) and machine learning (ML)?
- Why now? What enabled this technology revolution?
- Real-world applications: How service organizations are using AI and ML
- Search engines: How machine learning sharpens a search
- Chatbots: Automating service interactions with virtual representatives
- Customer interaction analysis: Early warning system and coaching tools
- Identifying good candidates for custom AI and machine learning solutions
- Custom solution examples: Customer experience
- Custom solution examples: Operations
- Good business requirements for AI and ML
- Partnering with your engineers and data team to ensure success
- Evaluating success in your AI and ML projects
- Putting things into action
Taught by
David Kay
