As a cloud consultant, you might be working with companies of various sizes. Based on a company’s unique business needs, you might be responsible for evaluating their existing business solutions and offering more efficient cloud resources. In this course, you'll understand the types of services available and their capabilities and know how to appropriately map the right solution for each unique use case. You'll gain familiarity with the AWS cloud infrastructure, support methods, and mitigation techniques. The course begins with a review of AWS infrastructure, including a review of the foundational compute, networking, storage and database services. You'll then get introduced to the troubleshooting mindset and learn about the tools available and the importance of making a plan. You'll then get the details on troubleshooting with AWS services (Amazon EC2, Amazon Lambda, Amazon VPC) before closing the course with preventative controls and scenarios when using Amazon S3, Amazon RDS, AWS IAM, and AWS Organizations. By completion of this course, you'll be well-versed in listening to a customer's cloud technology concerns and how to best position the most efficient and cost-effective solution.
Overview
Syllabus
Week 1: Customer Support in the Cloud
Subsection: Welcome to the course
Video: Course introduction
Subsection: AWS Cloud overview
Video: Week 1 introduction
Video: Review of AWS Infrastructure
Video: AWS Support Methods
Reading: How to choose the correct support method
Subsection: Understanding and troubleshooting customers' issues
Video: Troubleshooting mindset
Video: Troubleshooting techniques
Reading: Avoiding fire scenarios and minimizing customer impact
Video: Customer scenario 1
Video: Demo: Contacting technical support
Subsection: Wrapping up week 1
Lab: Practice exercise
Assessment: Knowledge check
Video: Week 1 closing
Week 2: Troubleshooting AWS Services
Subsection: Troubleshooting Amazon EC2
Video: Week 2 Introduction
Video: Avoiding common issues in EC2
Video: EC2 instance connectivity issues
Reading: EC2 failed status checks
Lab: Debugging EC2 instances
Video: EC2 user data troubleshooting (linux/windows)
Video: Customer scenario for EC2
Subsection: Troubleshooting AWS Lambda
Video: Avoiding common issues in AWS Lambda
Video: Customer scenario of AWS Lambda
Subsection: Troubleshooting Amazon VPC
Video: Avoiding common connectivity issues in Amazon VPC
Video: Customer scenario for Amazon VPC
Subsection: Wrapping up week 2
Assessment: Knowledge check
Video: Week 2 closing
Video: Week 3: Topical customer scenarios
Subsection: Preventative controls and customer scenarios for Amazon S3
Video: Week 3 introduction
Video: Amazon S3 preventative measures
Video: Customer scenarios
Reading: Amazon S3 best practices
Subsection: Preventative controls and customer scenarios for Amazon RDS
Video: Amazon RDS preventative measures
Video: Customer scenarios
Reading: Amazon RDS best practices
Subsection: Preventative controls and customer scenarios for AWS IAM
Video: AWS IAM preventative measures
Video: Customer scenarios
Reading: AWS IAM best practices
Subsection: Preventative controls and customer scenarios for AWS Organizations
Video: AWS Organizations preventative measures
Video: Customer scenarios
Reading: AWS Organizations best practices
Subsection: Wrapping up week 3
Lab: S3 and IAM Permissions
Assessment: Graded assessment
Video: Week 3 and Course closing
