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“The dietician stuff is not my thing,” said Jeff’s surgeon. Included Health is trying to prevent its members from that sort of disjointed experience
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Classroom Contents
The Integration Is the Innovation - Creating Seamless Healthcare Experiences
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- 1 Intro
- 2 “Like a movie” — How Jeff applies his storytelling skills to user experience
- 3 Consider the “in-between moments” – What is your user doing before and after they use your app? And how Jeff applied this thinking at Headspace
- 4 “The dietician stuff is not my thing,” said Jeff’s surgeon. Included Health is trying to prevent its members from that sort of disjointed experience
- 5 Lessons from leading the consumer product team at Headspace
- 6 About Included Health and what is surprising Jeff about healthcare innovation
- 7 Personalization: How Included Health is creating personalized experiences to serve members better
- 8 AI and product development: experimenting with using AI to answer members’ questions about their insurance coverage
- 9 Evaluating the AI product and considering whether it’s ready for a wider roll out
- 10 Outro
