Completed
Consider the “in-between moments” – What is your user doing before and after they use your app? And how Jeff applied this thinking at Headspace
Class Central Classrooms beta
YouTube videos curated by Class Central.
Classroom Contents
The Integration Is the Innovation - Creating Seamless Healthcare Experiences
Automatically move to the next video in the Classroom when playback concludes
- 1 Intro
- 2 “Like a movie” — How Jeff applies his storytelling skills to user experience
- 3 Consider the “in-between moments” – What is your user doing before and after they use your app? And how Jeff applied this thinking at Headspace
- 4 “The dietician stuff is not my thing,” said Jeff’s surgeon. Included Health is trying to prevent its members from that sort of disjointed experience
- 5 Lessons from leading the consumer product team at Headspace
- 6 About Included Health and what is surprising Jeff about healthcare innovation
- 7 Personalization: How Included Health is creating personalized experiences to serve members better
- 8 AI and product development: experimenting with using AI to answer members’ questions about their insurance coverage
- 9 Evaluating the AI product and considering whether it’s ready for a wider roll out
- 10 Outro
